Job Description
Constellation Search Group is hiring a Support Developer for a direct hire full time position. This role will work with one of our clients in the insurance space to provide support to their internal and external customers on software applications. This role requires a proactive problem solver with a technical foundation who can handle a wide range of support tasks while maintaining clear communication and efficient ticket management.Responsibilities:Qualifications/Requirements:
- Strong verbal and written communication skills.
- High attention to detail, with experience managing ticket queues and prioritizing tasks effectively.
- Proven ability to troubleshoot issues, identify root causes, and provide effective solutions.
- Develop and document processes for resolving recurring issues to ensure efficiency and consistency.
- Communicate with third-party vendors and partners to remediate issues.
- Communicate frequently and effectively with fellow team members to ensure transparency into the progress of work items.
- Eagerly and diligently learn the systems and tools used by our customers to best support their needs.
- Organize and prioritize support items appropriately.
- 0-2 years of support experience with application support
- Foundational knowledge of Object-Oriented Programming for debugging and troubleshooting
- Proficient in SQL for generating and troubleshooting requested reports.
- Strong technical mind-set, including problem solving, debugging, and logical reasoning.
- Excellent verbal and written communication skills
- Strong work management skills
Benefits: A competitive benefits package is provided.
Salary Disclaimer: Salary range is commiserated with professional experience.
Equal Opportunity Employer:
We are deeply committed to building a diverse and inclusive team. We believe that different backgrounds and life experiences make our team better. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Location
Charlotte, NC
Job Posting
Salary Range
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