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Field Service Team Lead

Job Description

 Constellation Search Group is seeking a Field Service Leader for a full-time direct hire position. The Field Service Leader will oversee and manage a team of field service technicians responsible for the installation, commissioning, and maintenance of equipment at customer sites. The Field Service Leader will require a dynamic leader who can ensure operational efficiency, customer satisfaction, and team development. As the Field Service Leader, you will work closely with other departments, including production, engineering, and sales, to ensure seamless service delivery.
 
  Responsibilities:  
      
  •  Lead, mentor, and develop a team of field service technicians to ensure high levels of performance, safety, and professionalism.
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  •  Hire and train Field Service Technicians, Service Trainer, Technical Writer, and Master Service Scheduler.
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  •  Conduct timely and constructive performance reviews, skills development/training, and planning.
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  •  Develop service department personnel, setting biannual goals that align with the company's strategy and objectives.
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  •  Discipline and terminate employees as needed and in accordance with company policy.
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  •  Plan and coordinate field service activities, including scheduling, resource allocation, and logistics, to ensure timely and efficient service delivery.
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  •  Support and execute the division's strategic plan to advance its capabilities, capacity, and efficiency.
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  •  Serve as the primary point of contact for customers regarding field service activities.
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  •  Ensure customer satisfaction through effective communication (including Net Promoter Score survey), problem-solving, and service excellence.
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  •  Meet with service customers on a regular basis to ensure we provide quality service and meet their individual needs.
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  •  Provide technical guidance and support to field service technicians, assisting with complex installations, troubleshooting, and repairs as needed.
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  •  Ensure all installations, commissioning, and service activities meet the company's quality standards and comply with industry regulations.
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  •  Identify and implement process improvements to enhance service efficiency, reduce costs, and improve customer satisfaction.
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  •  Oversee the training and development of field service technicians to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively.
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  •  Leverage performance management system to set SMART goals, provide constructive feedback, and career development through Individual Development Plans.
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  •  Ensure all field service activities are conducted in accordance with safety regulations and company policies.
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  •  Promote a culture of safety within the team.
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  •  Maintain accurate records of service activities, including job completion reports, service logs, and customer feedback. 
         
    •  Provide regular updates to senior management on field service performance.
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  •  Measure Field Service team utilization capacity relative to current and future activities and proactively manage staffing appropriate staffing levels.
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  •  Responsible for the effective and successful administration of current & near-term jobsite services including, estimating, competitive pricing, maximizing profit margin, quoting, order processing, payroll processing, Service billings and collections.
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  •  Manage service business financials including budgeting; improve forecasting accuracy for service sales function and projects, ensure cost efficiency.
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  •  Utilize financial systems to review actual vs estimated contract cost and to provide timely and accurate financial reports.
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  •  Collaborate with General Manager – Aftermarket to drive service lead time compression and to develop and deploy service revenue stream initiatives to drive future growth and financial performance of the business.
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  Experience: 
      
  •  Bachelor's degree in engineering, business or related field is desirable or equivalent experience.
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  •  Minimum of five years of previous, relevant field service or related professional experience in supporting/managing complex systems or projects, with at least two years in a leadership role.
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  •  Experience in one or more of the following industries preferred: Factory automation, engine or vehicle testing, heavy equipment/ machinery testing, instrumentation and controls, customer service of complex machinery.
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  •  Ability and willingness to travel to customer sites domestically and internationally.
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  Qualifications/ Requirements: 
      
  •  Valid Driver's license
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  Benefits:  A competitive benefits package is provided.
 
  Salary Disclaimer: Salary range is commiserated with professional experience.
  
 Equal Opportunity Employer:
 We are deeply committed to building a diverse and inclusive team. We believe that different backgrounds and life experiences make our team better. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Location

Milwaukee, WI

Job Posting

calender icon 12/18/2024

Salary Range

salary icon $130,000 - $145,000

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Copyright © 2024 Constellation Search Group, All rights reserved. Powered by Beeseen Solutions

Jack Cullen was the Executive Director of Diversant prior to its acquisition in November of 2021. Prior to joining the Diversant executive team, Jack was the President of Modis. Under his leadership, Modis North America eclipsed $1.3B in annual revenue. He joined the company in 1997 via the acquisition on his company, Technical Software Solutions, Inc and assumed the role of President in November 2000. Jack has been in the Information Technology and Engineering Recruitment business since 1985. Jack is a former President of the Washington Chapter of the National Association of Computer Consulting Businesses (NACCB) and has been a speaker and panelist at their National Conference and has served as a keynote speaker at numerous conferences and conventions throughout his career.
  • Jack Cullen
John Goullet founded Info Technologies, Inc. and within five years of operations built it to become one of the premier companies in its industry, generating annual revenues upwards of $30 million and receiving recognition in Inc. Magazine as one of the fastest-growing private companies in America. In 2010, John successfully facilitated the merger between Info Technologies, Inc and the New Jersey-based IT staffing firm Diversant, Inc. to form Diversant LLC. He then became chairman of the company’s board of directors, overseeing the high-concept direction of the business and guiding its growth strategy. John’s ambitious growth objectives resulted in a number of strategic acquisitions for Diversant LLC, and by 2019 it had become one of the 25 largest staffing firms in the country.
  • John Goullet
Bill Grubbs brings board member experience in professional services including recruiting and staffing, IT and technology solutions, HR outsourcing, and finance and accounting services to the CONSTELLATION Board. He has led some of the country’s largest staffing firms including Volt Information Services, Cross Country Healthcare, Diversant, Spherion, Spring Group, TRS Staffing Solutions, and TAC Worldwide. Throughout his career, Bill has successfully generated superior shareholder value through the creation of start-up businesses, organic growth, as well as acquisitions using a metrics driven, financially disciplined approach to business operations.
  • William (Bill) Grubbs
It’s not often that you come across someone who is both proactive and detail-oriented, but that’s exactly what I found in Jennifer. She has been amazing throughout every step of the hiring process and communicated everything very clearly in a timely manner. I would definitely recommend Jennifer as she is a rare gem in the industry and guides at every step.
  • Khushbu Shah
    Business Analyst Lead
  • Candidate
I have had the absolute privilege to work alongside Courtney for over a year and have been blown away by her technical knowledge and ability to connect on a personal level with both clients and candidates. Courtney is transparent and sincere, which is a breath of fresh air in such a competitive industry. She is driven and provides excellent resources and a great experience from beginning to end with both clients and candidates and truly wants to find the right fit for both. Anyone that has had the opportunity to work with her will agree that she is simply the best.
  • Sharon V.
    Sr. Resource Development Manager
  • Candidate

It is rare to find someone as talented and dedicated as Courtney. She understands the needs of her clients while staying in tune to market trends to provide the best for her clients. She works tirelessly to meet strict requirements and tight deadlines. Anyone would be lucky to work with her.

  • Michael F.
    IAM Manager
  • Client

Josh played a key role in me getting a new position during the Covid-19 pandemic at a company that I am beyond happy to work at. I am so thankful to him for how helpful, supportive, and responsive he’s been from day one. I always felt like I could reach out to him with any questions, and he always got back to me in a timely manner. He is extremely professional and has checked in with me throughout every step of the way to make sure that all of my questions were answered, and he is still there for me anytime I have any questions or need anything. He went above and beyond during my interview process to make sure that I was aware of how things were going and to check how I was feeling about the position and company I was interviewing for.

  • Ana B.
    UX/UI Developer
  • Client

Josh Goldenberg has an amazing eye for talent, his transparent and expedited style of communication helps his clients stay engaged. He is certainly a guy that you want on your team working for you. His high level of energy builds and foster good business relationships. I highly recommend his services! Thanks Josh!

  • Steve D.
    Network Engineer
  • Candidate

Shannon is an EXCELLENT recruiting leader. She somehow found me, matched me with a great job, and partnered with me the whole way through. She was positive, proactive, informative, kind and always available for questions and support. I highly recommend her, as a recruitment expert for job seekers in the technical sector, or for companies seeking an awesome recruiter to find great new hires.

  • Susannah K.
    VP, Project Management
  • Candidate

As a recruiter, Shannon takes the time to get to know her clients and understand their needs, which makes the whole process of finding qualified applicants much easier. She’s able to quickly source highly-skilled engineers, has great follow-up and is a tremendous help in recruiting for technical positions. And it’s fun to work with her because Shannon is always upbeat, caring and concerned about quality. It’s a pleasure to know her and work with her!

  • Pamela O.
    Director, Organizational Effectiveness
  • Client

I have been working with Jennifer for years. She is simply one of the best in Nashville. From a hiring manager’s perspective, I can trust that any candidate that Jennifer sends me meets my minimum requirements, is interested in the role, and will probably fit with the company culture. I don’t have to worry that we are wasting everyone’s time with not-quite-qualified candidates. She also helps dig down into the requirements to ensure that we are clear between the “must haves” and the “nice to haves / we can train that” so that we are looking for a real person, not the fabled purple squirrel.

  • Matt B.
    SVP of IT
  • Client

Jennifer brings so much passion and thoughtfulness to her job. We were looking to fill two positions – one in a highly competitive market and another in a market where Jennifer did not typically have the type of candidates we needed. But she went to work and brought amazing talent to us. We found just the right team members. Jennifer listens to her clients and identifies candidates that are the best fit. I will call on her for future needs and I highly recommend her!

  • Kelly S.
    Director of Marketing
  • Client

One of the primary reasons I work with Ryan Jaco and Constellation Search Group is they offer a different recruiting experience than any other. He will take the time to understand the company, its culture, and the hiring manager / team dynamics. The team he invests on the front-end allows him to filter out the noise and bring candidates that are actually a good fit. I have worked with Ryan for nearly 10 years now and probably hired more than 100 people through Ryan over that time. I can honestly say I reject less than 10% of the candidates he brings me. Top Notch!

  • Darren B.
    CTO
  • Client

I am delighted to share my experience working with Kristin Miranda as both a hiring manager and a candidate. Her unwavering commitment to excellence, personalized approach, and dedication to finding the right fit make her and her team a great resource when I need to find the right fit for my team or myself personally. As a hiring manager, I have worked closely with Kristin on multiple occasions to fill key roles within my teams. She has made it clear that she wants to make sure she finds both a cultural and technical fit. I appreciate that she is very focused on finding out what is important to myself and our company and tailoring the candidates to meet those expectations. She is pleasantly persistent in supporting and communicating with myself and the candidates during the process so that everyone knows where we are in the process and what the next steps are. On a personal note, I have also experienced Kristin’s effectiveness from the candidate’s perspective. Having been successfully placed in a role through her efforts, I can attest to the care she took in ensuring a strong match between myself, as a candidate, and my future employer.

  • Eric R.
    Software Engineering Manager
  • Client

Kristin is more than a recruiter; she is a career partner. She has been finding me top talent since I started my own company, CQI Solutions, in the mid-90s, and helped me hire the best technical talent for my business. When CQI Solutions was acquired by Nextgen Healthcare, she continued to support me and my team with her extensive industry knowledge and network. And when I was ready for a new challenge, she found me an executive level position that matched my skills and goals. Kristin always listens to what I need and delivers candidates that are well-screened and qualified. She is the most professional and reliable recruiter I have ever worked with. I highly recommend Kristin to any organization seeking a strategic partner in talent acquisition. Her comprehensive understanding of both client and candidate needs, coupled with her commitment to fostering lasting connections, sets her apart in the competitive landscape of recruiting firms. She stands above the other agencies I have worked with through my 20+ year career.

  • Kirk K.
    AVP
  • Client

It’s rare that you come across recruiter like Ryan. I had the pleasure of working with Ryan while looking for a job while unemployed. I was particularly impressed by Ryan’s ability to line up job interviews, and keep a positive attitude to get me excited for upcoming interviews. Also he did a great job of giving me solid background knowledge of the companies before the interviews. What I found most impressive, is that Ryan let me know swiftly, the status of the job interview. Ryan help me find a company that fits my personality, and also a job I enjoy doing. I also I got an offer more than I was initially looking for, Ryan earns my highest recommendation.

  • Vincent W. Candidate
    Business Intelligence Analyst
  • Candidate